Shipping Policy
Thank you for choosing to shop with us at Hopeapply. We strive to provide you with the best online shopping experience possible, including efficient and reliable shipping services. This Shipping Policy outlines important information regarding the shipping and delivery of your orders. Please take a moment to review this policy before making a purchase.
Shipping Destinations:
We currently ship within the USA. We do not offer international shipping at this time.
Order Processing Time:
Once you have successfully placed an order, please allow us 2 business days for order processing and fulfillment. Our team works diligently to prepare and package your items for shipment. Please note that orders placed on weekends or public holidays will be processed on the following business day.
Shipping Methods and Carriers:
We utilize reliable shipping carriers to ensure timely and secure delivery of your orders. The specific shipping carrier and method may vary based on factors such as the destination, package size, and weight. The available shipping methods will be displayed during the checkout process.
Shipping Rates:
We charge a flat delivery fee of $6.99 for orders under $50.00.
We offer free delivery on all orders over $50.00.
Estimated Delivery Time:
The estimated delivery time for your order will depend on various factors, including the shipping method selected and the destination. While we strive to deliver your items promptly, please note that the estimated delivery time is not guaranteed and may vary due to unforeseen circumstances or external factors beyond our control.
Order Tracking:
Once your order has been shipped, we will provide you with a tracking number and instructions to track your package. You can access this information through your account on our website or by contacting our customer support team. Please allow up to 48 hours for the tracking information to become available after your package has been dispatched.
Delivery Attempts:
Our shipping carriers will attempt to deliver your package to the provided shipping address. If our shipping carriers are unable to deliver your package due to an incorrect or incomplete shipping address, the package may be returned to us. Additional shipping charges may apply for re-delivery.
Lost or Damaged Packages:
While we take every precaution to ensure the safe and secure delivery of your orders, unforeseen circumstances can occasionally result in lost or damaged packages. If your package is lost or significantly damaged during transit, please contact our customer support team within 15 days of the estimated delivery date. We will work with you to investigate the issue and provide an appropriate solution.
Order Cancellation and Modification:
If you wish to cancel or modify your order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.
Returns and Exchanges:
For information regarding returns, exchanges, and our policies regarding faulty or damaged items, please refer to our Returns and Refunds Policy, available on our website.
Contact Information:
If you have any questions, concerns, or need further assistance regarding our shipping policy, please don't hesitate to contact our customer support team. You can reach us through mail@hopeapply.com.